{"rid":"email/zoho-mail","card":{"rid":"email/zoho-mail","eid":"zoho","topic":"email","slug":"zoho-mail","provider":"Zoho Mail","url":"https://www.zoho.com/mail/zohomail-pricing.html","domain":"zoho.com","category":"mailbox","tier":null,"verdict":"qualifies-with-caveat","vorder":1,"grp":"usable","confidence":"documented","binding":"retention-clamped","identity_kind":"email","identity_basis":"stated","needs_card":0,"needs_phone":0,"needs_id":0,"needs_institution":0,"country":null,"crypto":null,"interfaces":"webdav","egress_metered":0,"per_object_bytes":26214400,"retention_days":null,"verified_at":"2026-10-22T03:20:00.000Z","verified_basis":"live","checked_on":"2026-10-23","stale_on":"2026-11-22","n_evidence":1,"usd_month":null,"usd_per_tb_month":null,"summary":"5 users, 5 GB each, 1 custom domain, 25 MB attachment limit","duplicate_of":null,"n_unknown":0},"record":{"topic":"email","slug":"zoho-mail","provider":"Zoho Mail","url":"https://www.zoho.com/mail/zohomail-pricing.html","category":"mailbox","free_tier":{"stated":"5 users, 5 GB each, 1 custom domain, 25 MB attachment limit","unit":"GB","metered_on":"stored-bytes","source_url":"https://www.zoho.com/mail/zohomail-pricing.html","read_on":"2026-10-22","notes":""},"per_object_cap":{"stated":"25 MB attachment limit, 5 GB per mailbox","bytes":26214400,"notes":"","source_url":"https://www.zoho.com/mail/zohomail-pricing.html"},"retention":{"stated":"5 GB per mailbox","days":null,"notes":"","source_url":"https://www.zoho.com/mail/zohomail-pricing.html"},"egress":{"terms":"not applicable","metered":false,"free_allowance":null,"price_per_tb":null,"source_url":"https://www.zoho.com/mail/zohomail-pricing.html"},"interface":["webdav"],"tooling":"none: no IMAP or POP on the free edition","chaining":"a real mailbox with a custom domain for five users, and it breaks the obvious chain because the free edition cannot be read over IMAP.","limits":[{"kind":"retention-clamped","value":"no IMAP, POP or ActiveSync on the free edition, so no programmatic mailbox read","source":"https://www.zoho.com/mail/zohomail-pricing.html"},{"kind":"per-object-cap","value":"25 MB per attachment","source":"https://www.zoho.com/mail/zohomail-pricing.html"}],"identity_cost":{"kind":"email","detail":"an account with the domain's MX records pointed at Zoho","country":null},"reliability_note":"the free edition is region-limited; the page title reads 'Free for 5 Users in select regions'","confidence":"documented","evidence":[{"url":"https://www.zoho.com/mail/zohomail-pricing.html","date":"2026-10-22","proved":"the free edition is 5 users at 5 GB each with 1 custom domain, and the protocol support table excludes IMAP, POP and ActiveSync from the free edition"}],"verdict":"qualifies-with-caveat","verified_at":"2026-10-22T03:20:00.000Z","notes":"This kills the obvious 'free mailbox plus IMAP fetch' chain, which is why it is recorded rather than skipped.","extras":{"stale_after_days":90},"binding":"retention-clamped","binding_note":"a removed feature, not a capped volume; the client's hard filter is programmatic access.","interface_detail":"webmail and the mobile app only on the free edition; no IMAP, POP or ActiveSync","limits_note":"the 5 GB is a mailbox storage volume and not an object size, so no kind in the six-value vocabulary names it. The 25 MB attachment is a per-object cap and stays in limits. What binds the verdict is the removal of IMAP, POP and ActiveSync, which is recorded as retention-clamped because the server withholds the data rather than the bytes"},"claims":[{"path":"$.free_tier.stated","kind":"free-quota","num":5,"unit":"GB","per":null,"currency":null,"usd":null,"fx_date":null,"parse":"ok"},{"path":"$.limits[0].value","kind":"limit:retention-clamped","num":null,"unit":null,"per":null,"currency":null,"usd":null,"fx_date":null,"parse":"unparsed"},{"path":"$.limits[1].value","kind":"limit:per-object-cap","num":25,"unit":"MB","per":null,"currency":null,"usd":null,"fx_date":null,"parse":"ok"}],"unknown":[],"history":[],"drift":[]}