{"rid":"storage/freshdesk","card":{"rid":"storage/freshdesk","eid":"freshdesk","topic":"storage","slug":"freshdesk","provider":"Freshdesk (helpdesk attachments)","url":"https://www.freshdesk.com","domain":"freshdesk.com","category":"paas","tier":null,"verdict":"trial-only","vorder":2,"grp":"trial","confidence":"reported","binding":"per-object-cap","identity_kind":"email","identity_basis":"defaulted","needs_card":null,"needs_phone":null,"needs_id":null,"needs_institution":null,"country":null,"crypto":null,"interfaces":"rest,rclone","egress_metered":0,"per_object_bytes":15000000,"retention_days":null,"verified_at":"2026-10-21T00:00:00.000Z","verified_basis":"inherited","checked_on":"2026-10-21","stale_on":"2026-11-04","n_evidence":4,"usd_month":null,"usd_per_tb_month":null,"summary":"Freshworks support states flatly: 'There is no storage limit on the Freshdesk platform. All the data is stored in Cloud.' Per-attachment 20 MB (15 MB on Spro...","duplicate_of":null,"n_unknown":7},"record":{"topic":"storage","slug":"freshdesk","provider":"Freshdesk (helpdesk attachments)","url":"https://www.freshdesk.com","category":"paas","free_tier":{"stated":"Freshworks support states flatly: 'There is no storage limit on the Freshdesk platform. All the data is stored in Cloud.' Per-attachment 20 MB (15 MB on Sprout/trial).","unit":"MB","metered_on":"stored-bytes","source_url":"https://support.freshdesk.com/support/solutions/articles/234965-hi-is-there-a-storage-limit-on-your-platform-","read_on":"2026-10-21","notes":null},"per_object_cap":{"stated":"per-object-cap: 15 MB","bytes":15000000,"source_url":"https://support.freshdesk.com/support/solutions/articles/234965-hi-is-there-a-storage-limit-on-your-platform-","notes":"not stated"},"retention":{"stated":"not stated","source_url":"https://support.freshdesk.com/support/solutions/articles/234965-hi-is-there-a-storage-limit-on-your-platform-","notes":"not stated"},"egress":{"terms":"No egress meter; attachments are served from `cdn.freshdesk.com` (S3-backed).","metered":false},"interface":["rest","rclone"],"interface_detail":"rest","tooling":"Freshdesk REST API (multipart attachments), Python/PHP samples in `freshworks/fresh-samples` (`create_ticket_attachment.py`). No rclone backend.","chaining":"'No storage limit' x unlimited free-tier portals would be the best finding in the niche — but the free tier is a 6-month program, not a standing plan, so the realistic multiplier is 6 months x N portals.","limits":[{"kind":"per-object-cap","value":"per-object-cap: 15 MB","source":"https://support.freshdesk.com/support/solutions/articles/234965-hi-is-there-a-storage-limit-on-your-platform-"}],"limits_note":"per-object-cap: 15 MB (Sprout/trial) to 20 MB per conversation. request-rate: Growth 100 req/min, Pro 400, Enterprise 700, with per-endpoint sub-limits (Ticket Create 50/min on Growth). Retention: 'no storage limit' is unqualified in the article, but the Free Program ends after 6 months.","identity_cost":{"kind":"email","detail":null,"country":null},"reliability_note":"The 'no storage limit' claim is real and current, but it is a claim about a paid platform. Free access is a 6-month program with 2 agent seats; files >20 MB must be hotlinked from Dropbox/OneDrive, i.e. Freshdesk is not the store.","confidence":"reported","confidence_note":"One page read moves it to documented.","evidence":[{"url":"https://support.freshdesk.com/support/solutions/articles/234965-hi-is-there-a-storage-limit-on-your-platform-","date":"2026-10-21","proved":"'There is no storage limit on the Freshdesk platform.'"},{"url":"https://support.freshdesk.com/support/solutions/articles/196643-what-is-the-size-limit-for-attachments-to-a-ticket-reply-","date":"2026-10-21","proved":"'20 MB/conversation for accounts on the Blossom and above plans. For Sprout and trial accounts ... 15 MB'"},{"url":"https://partnersupport.freshworks.com/support/solutions/articles/50000010099-explore-freshdesk-free-program-freshdesk-only-","date":"2026-10-21","proved":"'available for free for 6 months'"},{"url":"https://developers.freshdesk.com/api/","date":"2026-10-21","proved":"rate limit tables (Growth 100/min; Enterprise 700/min)"}],"verdict":"trial-only","verified_at":"2026-10-21T00:00:00.000Z","notes":"Freshworks support states flatly: 'There is no storage limit on the Freshdesk platform. All the data is stored in Cloud.' Per-attachment 20 MB (15 MB on Sprout/trial).","extras":{"dead_end":{"failure_class":"quota","why":"Freshworks support states flatly: 'There is no storage limit on the Freshdesk platform. All the data is stored in Cloud.' Per-attachment 20 MB (15 MB on Sprout/trial).","retry_when":null,"first_recorded":"2026-10-21"}},"binding":"per-object-cap","binding_note":"the per-object cap sets the shard size and therefore the object count; it bounds the total more tightly than any headline quota"},"claims":[{"path":"$.free_tier.stated","kind":"free-quota","num":20,"unit":"MB","per":null,"currency":null,"usd":null,"fx_date":null,"parse":"ok"},{"path":"$.limits[0].value","kind":"limit:per-object-cap","num":15,"unit":"MB","per":null,"currency":null,"usd":null,"fx_date":null,"parse":"ok"}],"unknown":[["$.extras.dead_end.retry_when","process"],["$.free_tier.notes","process"],["$.identity_cost.detail","defaulted"],["$.identity_cost.kind","identity-defaulted"],["$.per_object_cap.notes","not-extracted"],["$.retention.notes","not-extracted"],["$.retention.stated","not-extracted"]],"history":[],"drift":[]}