Freshdesk

freshdesk.com · Storage · 1 record · JSON

Freshdesk (helpdesk attachments) Storage

trialemail?card?Rper-object-cap

www.freshdesk.com · paas · storage/freshdesk · JSON · compare

Free tier	Freshworks support states flatly: 'There is no storage limit on the Freshdesk platform. All the data is stored in Cloud.' Per-attachment 20 MB (15 MB on Sprout/trial). unit MB; metered on stored-bytes
Price	none stated
Per-object cap	per-object-cap: 15 MB (15000000 bytes)
Retention	not stated
Egress	No egress meter; attachments are served from `cdn.freshdesk.com` (S3-backed).
Identity	email (placeholder) not published
Limits	per-object-cap per-object-cap: 15 MB source per-object-cap: 15 MB (Sprout/trial) to 20 MB per conversation. request-rate: Growth 100 req/min, Pro 400, Enterprise 700, with per-endpoint sub-limits (Ticket Create 50/min on Growth). Retention: 'no storage limit' is unqualified in the article, but the Free Program ends after 6 months.
Binding	per-object-cap the per-object cap sets the shard size and therefore the object count; it bounds the total more tightly than any headline quota
Interface	rest, rclone rest
Tooling	Freshdesk REST API (multipart attachments), Python/PHP samples in `freshworks/fresh-samples` (`create_ticket_attachment.py`). No rclone backend.
Composes with	'No storage limit' x unlimited free-tier portals would be the best finding in the niche — but the free tier is a 6-month program, not a standing plan, so the realistic multiplier is 6 months x N portals.
Reliability	The 'no storage limit' claim is real and current, but it is a claim about a paid platform. Free access is a 6-month program with 2 agent seats; files >20 MB must be hotlinked from Dropbox/OneDrive, i.e. Freshdesk is not the store.
Notes	Freshworks support states flatly: 'There is no storage limit on the Freshdesk platform. All the data is stored in Cloud.' Per-attachment 20 MB (15 MB on Sprout/trial).
Evidence rung	reported One page read moves it to documented.
Checked	2026-10-21 (inherited); stale on 2026-11-04
Parsed numbers	`$.limits[0].value` limit:per-object-cap 15.0 MB

Evidence (4)

date	source	what it proved
2026-10-21	support.freshdesk.com/support/solutions/articles/234965-hi-i	'There is no storage limit on the Freshdesk platform.'
2026-10-21	support.freshdesk.com/support/solutions/articles/196643-what	'20 MB/conversation for accounts on the Blossom and above plans. For Sprout and trial accounts ... 15 MB'
2026-10-21	partnersupport.freshworks.com/support/solutions/articles/500	'available for free for 6 months'
2026-10-21	developers.freshdesk.com/api/	rate limit tables (Growth 100/min; Enterprise 700/min)

More fields (1)

{
 "dead_end": {
  "failure_class": "quota",
  "why": "Freshworks support states flatly: 'There is no storage limit on the Freshdesk platform. All the data is stored in Cloud.' Per-attachment 20 MB (15 MB on Sprout/trial).",
  "retry_when": null,
  "first_recorded": "2026-10-21"
 }
}

Unknown or withheld values (7)

$.extras.dead_end.retry_when process
$.free_tier.notes process
$.identity_cost.detail defaulted
$.identity_cost.kind identity-defaulted
$.per_object_cap.notes not-extracted
$.retention.notes not-extracted
$.retention.stated not-extracted